F.A.Q.

Frequently Asked Questions

• I would like to order an artwork, what should I do ?

  Just add it to your portfolio by clicking on the icon while viewing the artwork's page.

  You can check the contents of your portfolio at any moment by clicking on the icon at the top right corner.

  To order the artwork(s) listed in your portfolio you will be prompted to create a customer account (or to log on to it if you already have one).

• Why should I create an account ?

  An e-mail address is required to receive your messages across the succeeding steps of the order process and your postal address will be required by the seller to ship your order.

  Creating your account is done in two steps : first your personal details, second your e-mail and password. This information can then be accessed for modification in the 'Customer account' area once you are logged on.

• I cannot manage to add an artwork to my portfolio

  Your browser should authorize the use of cookies and javascript to allow updates to your portfolio during your visit. Make sure these configuration options are set right so that your browser can accept cookies and execute scripts.

• I added an artwork to my portfolio by mistake

  You may remove an artwork from your portfolio at any moment by clicking on the icon - either on the artwork's page or on your portfolio's page.

  Your portfolio will be automatically emptied as soon as you close your browser. An artwork being listed in your portfolio does not constitute a reservation.

• What is a reservation ?

  It is the first step to order an artwork. Once you have sent your order the corresponding artwork is reserved for you until the order is finally validated or canceled.

  Note that the artwork is not reserved if it is just listed in your portfolio. The reservation only begins after the order has been sent.

• How to follow my order ?

  Log on to your account by entering your e-mail address and your password in the customer identification form displayed at the top of the page. Then click on the Your orders link to follow your current order. An order history also lets you review your past orders.

• I have received a message stating the shipping expenses for my order. What should I do ?

  Log in to your account.

  To validate your order, follow the instructions for online payment. Otherwise, you can still cancel that order.

• My order has not been delivered yet. What is going on ?

  Shipping times can vary a lot. However if you still have not received your parcel after two weeks, please contact us stating the order ID and date. In case the parcel is not delivered to you within a month's time, the order will be canceled and you will get a refund.

• I would like to sell my artworks online

  For this you will have to create an exhibitor account. It is free.

• I have created an exhibitor account and I cannot get back to it

  You can access your manager area at the following address : e-attitude.net/admin.

  Enter the user name and password that you gave upon registration (they were sent with your confirmation e-mail).

For any other queries please use our online contact form.